Engagement Management
navigation
management
THIS COMPONENT IS NOT YET FULLY SPECIFIED
ODA Function Block: Engagement Management
Component name: Navigation Management
Component version:
Component Specification status: Proposed
Published date: None
Component Description:
Navigation Management provides a configurable, workflow-driven navigation – Through means such as configurable business processes, it automatically drives the agent or user journey workflow and screen navigation according to the context of the customer interaction and other customer profile information across all functions used.