Intelligence Management
recommendation
management
ODA Function Block: Intelligence Management
Component name: Recommendation Management
Component version:
Component Specification status: Proposed
Published date: None
Component Description:
Recommendation Management provides the functionality to drive decisions e.g.. Customer treatment and action for each specific situation based on observing what the customer is immediately experiencing. These decisions can be deterministic (i.e. business rules based), statistical (i.e. Analytical, Machine Learning (ML) or Artificial Intelligence (AI) based so treatment or recommendation is based on what has worked in the past)