Addresses the identity of parties via profiles.

Correctly authenticates and authorizes a Party, including role management. For B2B segment this includes Customer/3rd Party identities.

Manages the consents granted or revoked by Parties, relating to their personal information.

Party Interaction deals with the initial greeting and welcoming of a new contact.

This will typically be the first component in a customer experience journey, shared by unassisted (self-service, retail kiosk) or assisted (call center, retail store) channels.

It will identify known parties or new parties, and react appropriately to propose available actions.

It records all the interactions for the parties from all channels.

The billing account management component aims to provide all the needed functionalities to create, configure and modify billing accounts. BAM component has the goal to support and handle the following capabilities/ functionalities. Set-up/ creation of Billing account Associate payment plan(s) Associate payment method(s) – optional Account taxes/ fees exception management Define account associations Provide account balance details Set-up Billing contacts Set-up Billing preferences (e.g. bill cycle frequency, invoice media type, invoice template option, etc.)

Billing Inquiry Management component is responsible for handling the capture, responding and reaction to an inbound billing inquiry.

Billing Inquiry Management compoent covers functionality that capture billing-specific inquiries, managing the lifecycle of bill-related inquiry, and reporting and closing a billing inquiry.

Debt Collection Management component is responsible for tracking and following up with debtors, predicting and prioritizing debt recover, handling the collection of debts, handling debt litigation tasks, supporting repossessions, sending payment reminders, skip tracing and offering debt payment terms.

Party Management addresses the capture, the validation and the management in the e2e lifecycle of:

Individual
Organization

and their description and association to:

Party Role
Permission
Contact Medium
Currency and tax exemption certificates
Identification
Community
Profile (to be clarified if in or out)
Skill (to be clarified if in or out)

Payment Management manages methods used by parties to make payments, it also administers payment plan, handles payment, assigns payments against bills, settlements, and other object requiring payments.

Bill Invoice mgmt. manage the party invoice management. It addresses the invoice formatting, presentation and dispatching to the proper means of communication.

The purpose of Party Problem Management is to manage problems reported by customers, suppliers, partners etc. resolving these problems to the parties' satisfaction, and providing meaningful status on the issue as needed to the party.

Party problems can include:
• General questions on products purchased and being used by the party
• Problems with products already purchased and being used by the party either due to lack of education or service/network problems.
• Problems with a material purchase from the service provider, even if they do not have an account with the said service provider.
• General inquiries, complaints, and commendations.

Party Training and Education deals with all aspects of party training and education. This will include on-line guidance, FAQs, or complete training courses.

Sales Management provides the necessary functionality to sell products including: reporting, commission management and reporting, forecast management, lead capture, order reporting, product support, quote management,

Sales Management provides the necessary functionality to sell products including: account planning, forecast analyzing

Sales Development provides the necessary functionality to sell products including: negotiation support, forecast analyzing, opportunity management,

Marketing function supports the creation of the marketing & offer strategy as part of the Lifecycle Management (LM) that includes all the marketing and offer aspects of a Product Offering. Advertising Services are primarily dealing with the enterprise's common advertising needs like Corporate advertising (that is more public relations than sales promotion) and Recruitment advertising.

Market Strategy and Policy will define the market strategy and policy. It defines business and technical static policies (e.g. acceptable suppliers). And it includes the presentation of the strategy and policy.

Market Research will be used to develop market research and the communication of the market research.

Brand Management is responsible the end-to-end management of brand perception including: analysis on how a brand is perceived in the market, planning how the brand should be perceived if it is to achieve its objectives, ensuring that the brand is perceived as planned and secures its objectives. Brand management is the process of identifying the core value of a particular brand and reflecting the core value among the targeted customers.

party management

party
management