CSG Xponent is an end-to-end platform that eliminates data silos to uncover insights, then leverage them to automate personalized experiences across all points in the customer lifecycle. And yet Xponent is more than a platform—it comes with CSG’s trusted expertise in creating breakthrough outcomes across key journeys: from acquisition to onboarding, service delivery and bill pay, to retention and beyond.
Full coverage with conformance certification for all mandatory Open APIs
Full coverage of the functional scope of the component
Partial coverage with mandatory API certification
Partial coverage
Component Name | ODA Function Block | ID |
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TMFC020 Digital Identity Mgt Digital Identity Mgt | Party Management | TMFC020 |
TMFC022 Party Privacy Mgt Party Privacy Mgt | Party Management | TMFC022 |
TMFC023 Party Interaction Mgt Party Interaction Mgt | Party Management | TMFC023 |
TMFC025 Billing Inquiries Mgt Billing Inquiries Mgt | Party Management | TMFC025 |
Marketing Comms & Advertising Marketing Comms & Advertising | Party Management | |
Appointment Mgt Appointment Mgt | Production | |
Channel Mgt Channel Mgt | Engagement Management | |
Content Mgt Content Mgt | Engagement Management | |
Experience Mgt Strategy & Planning Experience Mgt Strategy & Planning | Engagement Management | |
Navigation Mgt Navigation Mgt | Engagement Management | |
Campaign Mgt Campaign Mgt | Intelligence Management | |
Experience Insight Mgt Experience Insight Mgt | Intelligence Management | |
Knowledge Mgt Knowledge Mgt | Intelligence Management | |
Recommendation Mgt Recommendation Mgt | Intelligence Management | |
Resource Performance Mgt Resource Performance Mgt | Intelligence Management | |
Service Performance Mgt Service Performance Mgt | Intelligence Management | |
TMFC018 Enterprise Integration Enterprise Integration | Decoupling and Integration | TMFC018 |
TMFC019 Event Mgt Event Mgt | Decoupling and Integration | TMFC019 |